Our values are grounded in the genuine care and love for our stakeholders. We, as a company, will devote ourselves to making sure that our environment is always geared towards providing a feeling of calmness.
We are committed to building a working environment that fosters caring, loyalty, and a devotion to serving our guests.
Our mission is to devote ourselves to provide the highest levels of service to all our guests, team members, and partners in our business. Great service can only be achieved with humility and genuine care for our stakeholders. We will always strive to be better.
- Always serve with genuine care
- We are all part of a team
- Be attentive during your work day
- Be prepared to say “I am sorry”
- Be looking out to help one another
- Be a good listener
- Always research, analyze, and decide
- Always maintain a positive attitude
- Develop great working relationships
- Be innovative and willing to take risks
What we do
Our focus is on cost containment and close management of cash flow. We provide monthly profit and loss statements, balance sheets, and cash flow statements. Our objective is to provide a seamless and transparent accounting service.
Buckhead America Hospitality and our affiliated hotels work hard to be the employer of choice in the hospitality industry. A structured approach to selection ensures we recruit the best the market has to offer. Our associates are supported through ongoing skills and professional development training. We benchmark by market to ensure we offer competitive compensation and benefits. Each hotel and associate is fully supported through a complete payroll service. At Buckhead America Hospitality we are keenly aware that sustainable profit growth can only be achieved through ongoing support and development of our associates.
Whether the opportunity lies in maximizing rate and revenue in a compressed and robust market, or searching for additional revenue streams in a hotel in a downturn and declining market, Buckhead America Hospitality possesses the tools to maximize revenue opportunities. With a hands on approach, Buckhead Hospitality America works at the local level to keep their finger on the pulse of Special Events, Corporations in the area and all demand generators that bring guests to our area. We push the keystrokes to positively effectuate change and seize opportunities but also work hard to grow and enhance revenue. We create demand, as needed, to fill in the gaps and grow RevPAR and position our hotels to be leaders in their respective market. You can rest assured that Buckhead America Hospitality will maximize our strengths and increase the value of our assets.
Our mission at the hotel level is to continue to develop, design, and operate award winning hotels in which associates and team members are treated fairly and with respect. In our environment, we continue to exceed our guest’s expectations and continue to drive our competitors crazy! Buckhead America Hospitality believes in a hands-on approach to managing each and every one of its properties. We look at the big picture and take into account the budget and financial projections while handling the minor details. We at Buckhead America Hospitality believe in an inclusive management style and pull all of our leaders together to tackle the problems that we face together. Many of our operational procedures have been streamlined and standardized in order to strengthen our efficiency. The following is a small list of the many operating services Buckhead America Hospitality offers:
- Daily reporting
- Customer service improvement plan
- Daily checklists for all departments including safety and security training
- Revenue management
From ground-breaking to welcoming the first guest, Buckhead America Hospitality has a proven system for pre-opening planning and preparation. We focus on the effective integration of the hospitality triad – management, operations, and sales – to build a service forward culture fueled by initiative and pride in advance of opening for guests. When our properties open, they are not warming up to the market. They open ready to win over raving fans operating at full speed with smart teams in place and supported by a strategic planning and operational system. The inherent promise of hospitality defines the relationship between service performance and business results. When the hospitality operation is functioning as a well-run machine, the solution for profits rests with service.
Our system includes:
- Employment Screening & Hiring
- Employee Training & Development
- Banking, Reporting & Record-Keeping
- Sales and Marketing Planning
- Property Pre-Sell Programs
- Media Buying Strategy
- Public Relations Scheduling
Sales & Marketing
Our role is one of supervision, training, and coaching. We work with local sales teams to identify and qualify business potential across all segments and define measurable goals and reporting routines to ensure local sales activities are effective. The mission for sales, like marketing, is defined by the business plan, specified in the segmentation plan, and executed against the target of the financial plan. Marketing activities for branded hotels is largely carried out by the brands within the scope of their own plans as presented annually at brand events. Locally, we support our hotels by identifying marketing opportunities within the financial reach of the hotel. This includes paid placement with online media, client events designed to foster stronger relationships, and promote trial business and targeted leisure offers to closed user groups where pricing can be aggressively positioned without compromising market price perception.
The Buckhead America Team
President / CEO
Dipan is a 30-year hospitality industry veteran who spent over 18 years with CB Richard Ellis as an Executive Vice President in their Hotel and Leisure Group. At CBRE, Dipan has brokered over 800 transactions representing sales in excess of $2 billion. He is the recipient of multiple awards at CBRE consistently placing in the top 3% among producers. Dipan has advised and represented major national hotel clients during his tenure at CBRE as well as represented CBRE at major industry events. Dipan is intricately involved in raising capital, new investments, joint ventures/ strategic partnerships and financings. Dipan holds a B.S. in Computer Science from The University of Georgia and a Masters in Hospitality Management from Cornell University. Dipan Patel left CBRE in 2012 after practicing brokerage for 18 years in order to take a full time leadership position with Buckhead America.
Vice President of Operations
Edward has served in hospitality since 1998. He recently joined Buckhead America Hospitality as Vice President of Operations. His primary focus is to work toward achieving the company’s vision. His responsibilities include revenue and profitability performance, oversight of the entire portfolio, building the desired culture, and strengthening the company’s infrastructure. He has expertise in all aspects of hotel operations with proficiency in marketing, food and beverage, and technology. As a visionary and leader, Edward has established strategic plans where every hotel will consistently achieve or exceed the brand’s standards, revenue indexes and out-perform the marketplace. Edward is keenly focused on guest satisfaction, associate engagement, training and developing top performers. He is an integral part of the management group and his high level of expertise will contribute to the company’s aggressive growth plans. Prior to joining Buckhead America Hospitality, Edward was with various Hotel Management companies serving in a number of different roles which included Vice President of Operations, Regional Vice President and General Manager. As a hospitality professional Edward has successfully opened 4 hotels and has gone through 6 renovations.
Ferdi Arabaci joined Buckhead America Hospitality in August 2011, and currently holds the position of Project Coordinator. Ferdi has a decade of Hospitality experience in various leadership roles encompassing restaurant and hotel property level management. He is currently responsible for managing multiple hotel projects with key roles in purchasing, budgeting, and controlling costs. He is also responsible for the inspecting and installation of all FF&E orders, support in planning and directing hotel renovation projects while efficiently maintaining the correspondence between the owner, architect, subcontractors, suppliers and vendors. Ferdi holds a Bachelor’s degree of English Language Teaching.
Corporate Bookkeeper/Executive Assistant
Petra McClean is originally from Czech Republic. Even though her country is small, she’s been told her BIG personality makes up for it. Petra loves being active, spending time with friends and family, and her number one hobby is traveling. She has been to over 65 countries and lived in three – Czech, UK, and the US. In the past she’s held position’s as a Legal Executive Assistant, and HR Coordinator at one of the largest media agencies in London. Recently Petra graduated from Prague University in Human Resource Management and is excited to put her knowledge and experience to work.
Chetan is a 28-year veteran of the hospitality industry. His responsibilities with Buckhead America include property operations, planning, budgeting, and property development. Prior to starting Buckhead America Hospitality, Chetan as the Executive Vice President at Cornerstone Hospitality where he directed all hotel development efforts. Prior to Cornerstone, Chetan was the Senior Vice President at the Country Hearth Inn brand hotels in charge of all franchise development and administration. Under Chetan’s leadership, the Country Hearth brand grew from 5 open hotels to 59 open hotels. He holds a Bachelor of Science in Accounting from Georgia State University.
Robert Leroux is the Controller for Buckhead American Hospitality. He is responsible for all financial operations for the company, including financial reporting, cash management, budgeting, and auditing. He has worked in the hospitality industry for more than thirty years at the property and corporate levels, mostly in financial management. Prior to joining Buckhead America Hospitality, Rob worked for Pattni Lodging Group and CUSA in the Atlanta area, and has also worked in New York, New Jersey, Maryland, Kansas, and Missouri.
Director of Real Estate
Vishal Patel is the Director of Real Estate for Buckhead America Hospitality. Mr. Patel is responsible for underwriting all development and acquisition opportunities and overseeing all asset management functions of the company. Prior to joining Buckhead America Hospitality, Mr. Patel worked as a consultant with PKF/CBRE Hotels performing market feasibility studies, appraisals, and portfolio valuations within the hotel asset class. Mr. Patel graduated with a Bachelor’s in Accounting from the University of South Carolina and a Masters of Accountancy from Georgia State University.
Corporate Director of Revenue & Sales Optimization
Steven Tierno joined us as Corporate Director of Revenue Management and Sales Optimization after many years of experience in the hospitality industry. His past experience ranges from hotels, inns and boutique hotels, ranging from 72 to over 1600 rooms. He has worked in many markets including several in New England, New Orleans, San Francisco, Washington DC, Southern Florida, Indianapolis and the Carolinas.
Beginning in Food & Beverage and also working Night Audit, Steven worked in all positions and worked his way up the ladder to Director of Sales and General Manager, in several properties. His past roles exposed him to many brands, including Hilton, Marriott, Choice, IHG, Best Western, Extended Stay America and Starwood. Due to a passion for anything revenue-related, and a desire to express creativity through Sales initiatives, Steven made the transition to Revenue Management and Sales several years ago and has never looked back. While Operations was the foundation of his hospitality career, his passion and desire remain growing revenue during compressed times and maximizing during slower periods.ty.